7 characteristics of a good Drupal support agency

To always work smoothly and be up-to-date, your Drupal website needs support and maintenance. It’s nice to know you can rely on experts for things like Drupal updates, website performance audit, bug fixes, or anything else. However, you need to choose them carefully. 

First of all, there are plenty of reasons to choose a support company over a freelancer. But there are also the must-have characteristics of a good Drupal support agency. Let them help you with your choice. 

Good Drupal support agency’s features 

• Decent time on the market

All companies were once startups. However, if a Drupal support agency popped up a week ago, it might be risky to immediately entrust it with major website tasks. After a little while, the agency is able to prove its stability on the market. 

Drudesk support agency has celebrated its 4th birthday and its parent company InternetDevels is preparing to have its 12th anniversary. They have gained a lot of solid experience in challenging Drupal support projects and complex cases.

• Positive customer feedback

No one says that 100% trust in online feedback is a panacea. Still, it’s important to know what experiences other people have had with a Drupal support agency, so it definitely should have positive reviews.

Drudesk’s customers speak warmly about the agency, call it a forward-thinking and conscientious team, communicative and organized, quick to respond to queries, a reliable partner, and more. Drudesk reviews on Clutch, testimonials on the company’s main page, and other feedback will give you a better picture. 

• A wide range of support services

Website support embraces a wealth of various aspects. It’s convenient and effective to have the same agency working with all of them. So your ideal Drupal supporting partner needs to have broad expertise. 

Drudesk offers all kinds of support and related services. Among them:

• website security audit
• SEO audit
• performance audit
• code review
• emergency website help
• bug fixes
• custom module development
• website redesign
• Drupal hosting

and many more.

But this is not all — Drudesk has a strong web development background that allows it to develop websites from scratch. 

In addition, the agency employs quality assurance engineers, DevOps experts, SEO specialists, and others whose expertise may be needed for your case. 

• Warranty for the work performed

Drupal support services, like any others, need to have a warranty. This means that the agency is responsible for their work. 

It should be noted that website support services have their peculiarities. Websites often have old bugs and legacy code that may interfere with the website’s work, making it harder to give a warranty for particular tasks. 

Still, Drudesk cares about customers and offers a warranty for the tasks performed. The standard acceptance period lasts 31 calendar days. During this time, you can check the results. If you find any bugs, everything is fixed free of charge.

• Transparent task tracking

A good Drupal support agency will give you full control over the tasks performed. Its workflows will be transparent and open to you.

With Drudesk, all customers can see the working progress in real-time. All tasks are managed in Drudesk’s CRM. You can leave your comments on tasks and approve the results. You can also be notified about the team’s new comments in any way convenient to you. 

Since Drudesk relies on the Agile methodology, it has an iterative approach to projects. Large ones are broken into sprints and your feedback is considered at every stage in order to make the result more suited to your needs.

• Openness to communication

When working with a decent Drupal support agency, you should feel they are ready to answer your questions and hear your feedback.

Effective communication is one of Drudesk’s priorities. The agency has English-speaking customer service managers and project managers. 

They make sure your ideas are brought to the developers in the right ways, and they are always open to communication and ready to schedule a Skype call with you or reply by email.  

• Drupal.org profile & community engagement

Every agency working with the Drupal open-source CMS is part of the Drupal community. Its engagement into Drupal life is directly connected to its attitude and expertise. 

Drudesk is listed on drupal.org and its developers make their contribution to various Drupal projects. They help newbies understand Drupal through discussion forums and willingly mentor new talents. Drudesk developers also actively participate in Drupal events like code sprints, Drupal Camps, etc.

Your Drupal support agency is here

When all these characteristics are met, this means you have found a perfect Drupal support services partner. Contact our Drupal support agency and let’s discuss how we can make your website’s work better. This is where good website support starts!